Technical writers for Information Asset development
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IT Benchmark
Professional Technical Writing Services
IT Benchmark offers expert technical writers and technical writing services for a variety of projects requiring technical writing services or tender writing. We focus on user friendly documentation for a variety of audiences, so that your investment in staff, technology and documentation supports your business goals.
Technical writing is an important input to document knowledge and knowledge is a fundamental requirement for companies to innovate, improve and excel, to achieve those Benchmark goals.
The value of Information Assets
What is the value of information assets (documentation) to your organisation?
- Value 1 - Quality - products and services are delivered based on good documentation and technical writing services that ensure consistent levels of quality to your customers.
- Value 2 - Knowledge capture - stress free succession planning by technical writers who work with your staff to document your business knowledge and remove risk due to staff turnover or retirement.
- Value 3 - Innovation - process owners work with technical writers to define a clear understanding of how a business process or task works, and how it can be improved and innovated.
- Value 4 - Knowledge sharing - skills transfer from subject matter experts to technical writers who create documentation used for on-boarding staff to enable faster productivity.
- Value 5 - Legislative compliance - staff are clear on their responsibilities as directors work with technical writers to document clear policies and mitigate non-compliance risks.
- Value 6 - Staff satisfaction and retention - staff are happier when they receive good training, user guides written by professional technical writers and management support to do their job.
- Value 7 - Tendering opportunities - the tender writer crafts the power of the written word to articulate your companies credentials, products, quality systems and services.
- Value 8 - Accreditation evidence - quality management writers work with you to provide documented evidence that you require to pass a compliance audit.
- Value 9 - Technology ROI - technical writers write user friendly training material to maximise the return on your investment (ROI) in technology.
- Value 10 - Defining your IT systems - technical writers working with IT subject matter experts capture the current configuration of IT architecture that underpins your current business operations.
- Value 11 - Business Branding - first impressions of your company are developed by marketing and communications professionals for your branding, website content, your customer message and marketing material.
- Value 12 - Risk Management - technical writers and business analysts document your risk registers and processes that outline your risks, mitigate risks and deploy counter measures (where applicable).
- Value 13 - Business Continuity and Disaster Recovery planning - technical writers work with your IT department to document how your systems, processes and procedures are configured in the event of a business outage and impending recovery to minimise losses.
- Value 14 - Knowledge culture - .i.e. technical writers create a knowledge base and work with staff to provide templates that make it easier to document incidents, implement data stewardship, customer history tracking, relationship management, IP and promote a knowledge base culture.
- Value 15 - Business franchising - potential buyers of a franchise expect will base purchase decisions on how clear your franchise manuals are. They expect well defined processes, policies and procedures crafted by a professional technical writer to replicate success.
- 16 - Define security policies - a technical writer can document your security policies , procedures and expectations on how staff should manage IT and physical security risks within your organisation.
Return on Investment
To maximise your investment in technology, start by defining your current business process and perform process improvement where possible. Then implement technology to further innovate the business process.
Innovation
Innovation leads to higher profit either through increased sales, efficiency, cost reduction or process improvement. All successful businesses are built on a solid foundation of well defined processes and procedures.
Actual Case Studies demonstrating cost savings
Website Re-design
A revamp of a government website showed that staff saved time searching for information. Time saved has a direct money saving implication when large numbers of employees are involved
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Standard Operating Procedures
A major organisation documented their operational procedures as an auditable compliance exercise in the event of a major disaster in their industry. A subsequent event did occur and they were able to show compliance in this area and were not subject to adverse findings.
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System Implementations
A major company in the publications sector implementing technology, initially didn't understand the difference between system documentation and customised documentation (integrates business-process using technology). Once they became aware of the difference they adjusted their training and documentation budget to account for this.
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"The secret of all victory lies in the organisation of the non-obvious'
Quote: Marcus Aurelius
About IT Benchmark Services
Business documentation
Business documentation
Business documentation
We have experience with technical writing of the following types of documents:
Strategic
Strategic plans
White papers
Business reports
Business
Policy writing
Business process definition Business process mapping
Standard operating procedures (SOPS), user guides, operational
Governance
Performance frameworks
Governance frameworks
BCP/DR frameworks
A
We have experience with technical writing of the following types of documents:
Strategic
Strategic plans
White papers
Business reports
Business
Policy writing
Business process definition Business process mapping
Standard operating procedures (SOPS), user guides, operational
Governance
Performance frameworks
Governance frameworks
BCP/DR frameworks
Asset management guide
Staff training
Onboarding new staff documents
HR, OHS, WMS & ICT Policies
Training documentation
Help Desk procedures
QA, Compliance & Audit
Sarbanes Oxley
ISO9001 - Quality assurance
ISO27001 - Information security
Other Standards; Privacy Act etc
Product documentation
User guides
Technical specifications
Website development
Marketing materials
Tender Writing
Business documentation
Business documentation
Tendering experience
With over 20 years of tender writing experience in the industry, we have helped numerous clients achieve their goals and objectives.
Win rate
We have a proven track record of success and are dedicated to helping our clients succeed with tender win rates. Our team of experienced tender writing professionals are dedicat
Tendering experience
With over 20 years of tender writing experience in the industry, we have helped numerous clients achieve their goals and objectives.
Win rate
We have a proven track record of success and are dedicated to helping our clients succeed with tender win rates. Our team of experienced tender writing professionals are dedicated to providing clients with the best possible service.
We engage Writers with relevant backgrounds
Our consulting team has expertise in various areas, including sales, service management, facility management, construction, compliance, security, information technology and project management.
Our approach to tendering
You can engage us as reviewers and editors, a writer or as an active
member of your team, where we evaluate tender criteria,
understand your clients' needs
and business drivers.
We will articulate your value proposition, build on credibility and match your products and services to your client's requirements for a winning BID.
Technology
Business documentation
Online Content
System Experience
We have provided documentation for many types of ICT projects including:
API's, interfaces, Azure, CRM, ERP, Finance, CMMS, CMS, WMS, OHS, ITSM, IAM, Compliance and other ICT related documents.
Systems documentation
User guides
Quick reference guides
Information security plans
Identity & access management
FAQs /Training
Project
System Experience
We have provided documentation for many types of ICT projects including:
API's, interfaces, Azure, CRM, ERP, Finance, CMMS, CMS, WMS, OHS, ITSM, IAM, Compliance and other ICT related documents.
Systems documentation
User guides
Quick reference guides
Information security plans
Identity & access management
FAQs /Training
Project Documentation
Project Management
Project reports
Project plans
Testing plans
Test reports
Systems Architecture
Technical documents
Solution design documents
Business requirements
Functional requirements
Infrastructure
Technology road map
Networking
Capacity management
Demand management
Configuration management
Availability management
Information security
Backup management
Online Content
Business documentation
Online Content
Marketing and Communications
Company branding
Style guides
Business templates
Strategic communications plans
General communications
Website content development
Product documentation
User guides & FAQ's
Technical specifications
Product marketing information
External communications
Development of all marketing and sales material for external facing do
Marketing and Communications
Company branding
Style guides
Business templates
Strategic communications plans
General communications
Website content development
Product documentation
User guides & FAQ's
Technical specifications
Product marketing information
External communications
Development of all marketing and sales material for external facing documents such as:
Customer proposals,
Newsletters,
Sales and marketing emails
Case studies on existing customer reference sites where products or services are currently deployed
References
Internal communications
Develop internal communications Intranet content development
Internal newsletters
Business communications
Meeting agendas
Meeting minutes
Call us obligation free to discuss any of these services